Need help?

If you are checking in, most questions are answered below. If your case isn't there, the contact channels are at the bottom of the page.

Check-in frequently asked questions

Check-in is done from your phone, with no paperwork. You have two options: scan the QR code on the entrance panel and complete the registration in your browser, or do it from the app. Either way you register the vehicle and the stay, and once the process is finished you can enter the area.

Not necessarily. If you would rather not install anything, scan the QR code on the panel and register straight from your phone's browser. The app is a convenience for regular visitors, not a requirement.

Check-in is at 16:00 and check-out at 16:00 the following day. If pitches are free when you arrive, you can come in earlier at no extra cost: your stay is longer and you pay the same. Check-out time, however, is fixed and cannot be changed, although it can be extended by four hours if you purchase the extension.

You can turn up without a booking as long as pitches are free, but in high season occupancy is very high and we cannot guarantee it. The way to secure a pitch is to book through the TripStop app or website; bookings are not taken by WhatsApp or by phone. If a day shows as full, bear in mind that the previous day's pitches are released at 16:00.

Yes. There is an option to extend check-out by four hours, until 20:00. It is a fixed slot: it cannot be shortened or extended a second time. It can only be purchased once you have checked in, from the app itself; the system does not allow it beforehand. The current price is shown in the rates table.

Yes, as many times as you like until check-out. The barrier opens from the app, from the registration you completed with the QR code on the entrance panel, or from your booking confirmation email.

One overnight stay covers 24 hours and includes 6 A electricity with an individual hook-up per pitch, water, basic WiFi and grey and black water disposal. The price varies by season — low, mid and high — and current prices, additional hours and the tourist tax are always up to date in the Canrodes rate table (PDF).

Yes. In Andorra, tourist accommodation stays are subject to registration and tax obligations where the regulations require it, and a regulated motorhome area falls squarely within that. It applies per person and per day to visitors aged 16 and over and only for the first 7 nights; under-16s are exempt. The current amount is shown in the rate table. You don't need to do any paperwork: we declare your stay automatically in the ROAT (Tourist Occupancy and Accommodation Register), the Andorran Government's official system, so that it is properly recorded.

Yes. The area accepts motorhomes, campers and converted vans. Towed caravans are not admitted.

A 35 m² pitch with awning allowed, 6 A electricity, drinking water, grey and black water disposal, a picnic area, recycling facilities and CCTV. There are also public toilets managed by the Comú —approximate hours 9 am to 8 pm, and no showers— and WiFi for checking in in the access area. The children's playground is public and lies about 100 metres from the area, along the riverside walk.

The area has no showers. The toilets are public and managed by the Comú, not by us, so the hours are approximate: roughly 09:00 to 20:00, often a little longer. Outside that window they may be closed. We mention it so you can plan ahead if your vehicle has no bathroom of its own. We are working to extend their availability.

The pitch is 35 m² and each bay is about 3 metres wide. Awnings and roof tents are fine as long as they do not encroach on the neighbouring pitch.

On the panel at the entrance, just before the barrier, there is a QR code with the network and password. It is particularly useful if you are coming from outside Andorra and have no mobile data: it lets you check in and open the barrier. For now coverage is good in the access area and we are extending it across the whole site.

No. Stays are booked by full days. The only short option is services only —drinking water and grey and black water disposal—, with a maximum of one hour and no overnight stay.

Yes. There is a services-only option, with no overnight stay and no registration, covering drinking water and grey and black water disposal with a maximum stay of one hour. Message us on WhatsApp and we'll tell you the current price.

No. In Andorra, overnight stays in a motorhome may only take place in designated, regulated areas. Motorhomes may not park in conventional public car parks unless those are specifically set up as a daytime reception area, and reception areas allow daytime parking but not overnight stays. Spending the night in non-designated places — conventional car parks, roadsides or natural areas — may lead to penalties or enforcement action by the Andorran authorities. If you are unsure about a particular spot, always check its signage. We explain this in more detail in our guide to motorhomes in Andorra.

Yes, from 11 pm to 7 am. During those hours we ask you to respect other visitors' rest.

Yes, pets are welcome. Please keep them under control and leave the space clean.

No. Fires are prohibited throughout the area, including barbecues and stoves on the ground.

Try opening it from your booking confirmation email first: the link opens and closes the barrier too, and works even if you have not installed the app. If it still will not open, or the problem is with a payment, message us on WhatsApp at +376 617 003 explaining what is happening and we will sort it out right away.

Contact us

Pick whichever channel suits you. For anything urgent on site, WhatsApp is the fastest.